Help with buying tickets and travelcards.
Here you will find answers to the most frequently asked questions about buying tickets and travelcards via SBB Business Customers.
Switzerland range.
- Point-to-Point tickets for journeys within Switzerland.
- Class upgrades.
- Supersaver tickets.
- Regional transport ticket.
- City-Tickets.
- Saver Day Passes and Day Passes for the Half Fare Travelcard.
- Travelcards (GA Travelcard, Half Fare Travelcard, Regional Travelcard, Point-to-Point Travelcard).
- Group tickets.
- Tickets for guests from abroad.
- P+Rail.
The sbb.ch/en/business product range is constantly being expanded.
Europe range.
For travel to the countries listed below, you can buy tickets on sbb.ch/en/business. Depending on the journey destinations and duration, Interrail Passes are a practical and inexpensive alternative. You can book these by calling our Business Travel Service Centre.
Go to the Interrail Passes on SBB.ch Link opens in new window.
Country |
Routes bookable on SBB.ch |
Interrail Passes available |
---|---|---|
Belgium |
All relevant destinations |
Yes |
Denmark |
All relevant destinations |
Yes |
Germany |
All relevant destinations |
Yes |
France |
All relevant destinations |
Yes |
Italy |
All relevant destinations |
Yes |
The Netherlands |
All relevant destinations |
Yes |
Austria |
All relevant destinations |
Yes |
Czech Republic |
All relevant destinations |
Yes |
For travel to the following countries, you can buy tickets for certain routes online at sbb.ch/en/business. If you want to go to other places or travel around the country, we recommend that you purchase an Interrail Pass. You can book these by calling our Business Travel Service Centre.
Go to the Interrail Passes on SBB.ch Link opens in new window.
Country |
Routes bookable on SBB.ch |
Interrail Passes available |
Purchase of tickets via the respective railway company |
---|---|---|---|
England |
Only the Eurostar from Paris to London is bookable. No other routes in the country. |
Yes |
Ticket purchase via National RailLink opens in new window.
|
Croatia |
Only the EuroNight from Zurich to Zagreb is bookable. No other routes in the country. |
Yes |
Ticket purchase via Croatian RailwaysLink opens in new window.
|
Luxembourg |
Bookable via Germany or by TGV via France. TER France–Luxembourg not bookable. |
Yes |
TER France – Luxembourg bookable via cfl.luLink opens in new window.
|
Slovakia |
Only the direct Railjet day train from Zurich to Bratislava is bookable. No other routes in the country. |
Yes |
Ticket purchase via Slovak RailwaysLink opens in new window.
|
Slovenia |
Only the EuroNight from Zurich to Ljubljana is bookable. No other routes in the country. |
Yes |
Ticket purchase via Slovenian RailwaysLink opens in new window.
|
Spain |
Only the TGV Paris–Barcelona is bookable (Switzerland–Paris by TGV also bookable). No other routes in the country. |
Yes |
Ticket purchase via Spanish RailwaysLink opens in new window.
|
Hungary |
Only the EuroNight and the direct Railjet day trains from Zurich to Budapest are bookable. No other routes in the country. |
Yes |
Ticket purchase via Hungarian RailwaysLink opens in new window. |
You cannot buy tickets for travel to the following countries via sbb.ch/en/business (not even at the counter or via other channels). As an alternative, we recommend that you buy an Interrail Pass. You can book these by calling our Business Travel Service Centre.
If Interrail Passes are not available for a country, you can get tickets through the relevant railway company.
Access and registration.
SBB Business Customers (sbb.ch/en/business) is our platform for business travel. You can find lots of useful information on corporate mobility, purchase tickets for business travel online and keep a clear overview of all tickets and travelcards purchased by your company.
Go to registration for SBB Business CustomersIf you would like to use SBB Business Customers, first register your company.
Go to the registration for your company Link opens in new window.If your company is already registered for SBB Business Customers, you can get your personal access in just a few steps:
Go to registration for employeesForgotten SwissPass login.
You can click on ‘Forgotten your password?’ under ‘Sign in’ on swisspass.ch. Enter your e-mail address and request a new password.
Go to swisspass.ch Link opens in new window.Purchase.
- A current internet browser or the SBB Mobile app.
- A computer, tablet or smartphone with an internet connection.
- A SwissPass login.
- Your contract number for SBB Business Customers. You can get the number from the travel manager at your company.
- A PDF reader and a printer if you wish to print your ticket.
Haven’t registered for SBB Business Customers yet?
Go to registration for SBB Business CustomersOnline at sbb.ch/en/business.
- Sign in with your SwissPass login.
- When signing in, you can select to do so as a business customer.
- You can then purchase your desired tickets or travelcards by searching in the timetable or via the ‘Travelcards & tickets’ tab > ‘Online purchase’ option.
Via the SBB Mobile app.
- Sign into the app using your SwissPass login.
- Do you pay by credit card? Check if you have saved a business credit card in ‘Payment method’ under ‘Settings’. If you pay using a different payment method such as invoicing or direct debit, the payment method won’t be listed (‘No payment method found’) but will be charged correctly when you make a purchase.
- Select your desired ticket. Before completing the purchase, you will have the option of buying the ticket for personal or business use.
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You can buy tickets online and via the SBB Mobile app up until a few minutes before the train departs.
Please note that international tickets are only partially available online for printing yourself or for displaying in the SBB Mobile app. We recommend ordering international tickets on sbb.ch/en/business three working days before your journey at the latest.
Tickets for Switzerland: 60 days in advance at the earliest.
International tickets: some up to 6 months in advance.
Yes. Enter the first name, surname and date of birth of the passenger in the corresponding input boxes. You can forward the ticket to the person travelling by e-mail.
You can find information on purchasing a GA Travelcard Plus here:
Go to GA Travelcard Plus for business customersYes, you can reserve seats for journeys within Switzerland via the SBB Mobile app. You can reserve up to five seats yourself. Trains with seats that can be reserved are marked with the letter “R” under the notes in the timetable.
Further information on seat reservationsFor foreign guests, you can either purchase normal tickets from the standard range or buy tickets from the Swiss Travel System range. Swiss Travel System is explicitly for guests from abroad. Find out more about Swiss Travel System:
Go to Swiss Travel SystemGo to Swiss Travel System
If you know that a trip is definitely going to take place, you can also purchase saver offers for your guests, such as supersaver tickets and Saver Day Passes. Both products are available without the Half Fare Travelcard.
Does Swiss Travel System have a special discount for group journeys?
If you are expecting a group of more than 10 people, please book your group journey online.
Go to booking for group journeysIf you have questions about group travel or if online booking is not possible, please contact the Business Travel Service Center.
Payment.
Your payment method is defined in the contract between your company and SBB. Companies have the option of storing multiple payment methods. Contact your company’s responsible for the contract if you are unsure.
The payment method stored by the company will be automatically charged during an online purchase. Exception: if you are paying with a business credit card, enter this in your profile under “Payment method” before making your first purchase. The same credit card can be entered by more than one employee.
A ticket purchased online via sbb.ch/en/business or in the SBB Mobile app counts as an expense receipt. No separate expense receipts are issued. The person at your company responsible for the contract / invoicing can download a breakdown of all purchases in SBB Businessmanager.
The travel manager for your contract can generate VAT receipts every quarter in SBB Businessmanager.
Download and printing.
You can present your ticket directly on your device (confirmation email, directly in your account on sbb.ch/en/business or in the SBB Mobile app). Alternatively, you can print your ticket out.
When buying tickets online, you can choose between the following purchase options:
- ticket to be displayed on your device.
- ticket to print out.
If you are unable to download a ticket purchased online using the download link shown to you on the website, you can click on the download link in your confirmation e-mail and download it there. If you have not received an e-mail, make sure you entered your e-mail address correctly and check the confirmation e-mail isn’t in your spam folder.
If you are logged in on sbb.ch/en/business, you will find the “Orders” option in the menu in the top right. Select the relevant ticket there. You can open and download it again at any time.
Validity and refunds.
Tickets purchased online are personal, non-transferable and only valid in conjunction with a valid form of official ID belonging to the person travelling (passport, ID card, driving licence). If you have a Half Fare Travelcard or a GA Travelcard, this also counts as a valid form of ID.
Tickets are only valid on one calendar day for each journey. Furthermore, the days of travel must be specified at the time of purchase. It is not possible to change your journey or exchange your ticket after purchasing. Fare network tickets purchased online may have a different validity period (e.g. 2 hours, 24 hours, etc.).
Germany and Austria.
Tickets purchased online (standard fare) are valid on the chosen day of travel.
Please note that supersaver tickets are only valid on the day and the train you book (train-specific).
France.
TGV tickets are only valid on the train you book. Unless otherwise stated, tickets for French regional trains (TER) are only valid for travel on the booked train.
Italy.
All tickets are only valid on the day and the train you book (train-specific).
Exception: tickets for regional trains are usually valid for one day but are not train-specific.
If you are unsure about the validity of any tickets, please contact the Business Travel Service Center.
To the contact formYes. You can also use your travelcard privately in your free time.
No. Tickets purchased online are personal and non-transferable. For this reason, you must present a valid form of personal ID (passport, ID card, driving licence) during ticket inspection. If you have a Half Fare Travelcard or a GA Travelcard, this also counts as a valid form of ID.
Important: please always present your Half Fare Travelcard or GA Travelcard as well as your ticket.
That is possible. You can find your ticket under ‘Orders’ or in the confirmation e-mail itself. In the SBB Mobile app, you will find your tickets directly on the home screen.
You have three options:
- Option 1: if you bought the ticket yourself you can access it here on sbb.ch/en/business or via the SBB Mobile app. If someone else bought the ticket for you, ask them if they can forward you the ticket.
- Option 2: you can have the ticket you bought online printed out at a ticket counter for a fee of CHF 5. This means you won’t have to buy another ticket or make a refund request subject to a fee.
- Option 3: you can buy another ticket from a ticket machine or at a ticket counter before your chosen public transport service departs. It will be charged to your private payment method. You can have the unused ticket that you purchased online refunded. To do so, fill out a refund request form. A processing fee will be charged for the refund.
If you are unable to present a valid ticket to the ticket inspector, you will have to buy a ticket on the spot. If this is the case, a surcharge is usually levied. If you are on a public transport vehicle with self-service validation (e.g. S-Bahn trains, urban public transport, etc.) and are unable to present a valid ticket during a spot check, you will be considered to be making a journey without a valid ticket and will be punished accordingly.
If you have lost or forgotten your SwissPass card, we offer the following solutions:
- If you have left your SwissPass at home or at work, we can issue you a temporary card that is valid for two days for a fee of CHF 5 at any ticket counter.
- If you have lost or damaged your SwissPass card, you can order a replacement card online. To do so, you will first have to enter your customer number XXX-XXX-XXX-X and your post code. You then pay the replacement fee of CHF 30 using your usual payment method. Alternatively, you can purchase the replacement card at a staffed counter.
Please note that the replacement card must be paid for privately and cannot be charged to the company contract.
Yes, if the ticket purchased via SBB Business Customers was not used or was only partially used. Please note that supersaver tickets and Saver Day Passes, as well as other special offers, generally cannot be refunded.
You can find more information on refunds hereNo. Business customers benefit from the sales-discount model when they purchase GA Travelcards via the company contract. For this reason, GA Travelcards purchased via SBB Business Customers cannot be deposited.
Data security.
All data is sent in an encrypted format (SSL) and is only used to create and issue tickets. You can find further information in SBB’s privacy policy.
Go to SBB’s privacy policy Link opens in new window.Support.
If you can’t find an answer to your questions in our FAQ, the Business Travel Service Center will be happy to help you.
To the contact form