General Terms and Conditions (GTC) regarding Purchase and Use of the Coupon solution.

1. Subject matter of the agreement.

This agreement covers the purchase of public transport services from SBB AG by the corporate customer with Coupons, and replaces any existing agreements regarding the use of Rail Check. The fares for direct service in Switzerland and the relevant regional services also apply, with subordinate applicability. The fares can be viewed at any staffed station. The corporate customer's legal and commercial terms and conditions (general terms and conditions, commercial conditions for offers, etc.) shall be waived.

2. Description of the offer.

The Coupon is a means of payment for public transport and entitles the holder to obtain the specified services. Coupons can be used in SBB digital channels (Webshop, Mobile) and at any point of sale in the Swiss public transport system.

3. Period of validity; rescission.

The Coupons ordered are valid up to and including the specified redemption date, and entitle the holder to purchase the specified services, in Swiss francs. Prices and products are subject to change. SBB AG reserves the right to reject orders.

If the value of the Coupon (CHF) is greater than the services purchased with it (CHF), the difference is forfeited. 

The corporate customer hereby agrees that in the case of SwissPass subscriptions with automatic renewal (GA, Half-Fare Travelcard), any refund amounts payable if subscription services are cancelled will be credited directly to the SwissPass customer account. The balance will count towards the next redemption of subscription services, or there will be a disbursement to the account of the SwissPass contract partner. It is the corporate customer's responsibility to claim back any relevant amounts.

Balances payable to SBB AG must be paid by the person redeeming the Coupon. 

4. Duty to inform concerning the use of data regarding redeemed Coupons.

The contract partner must ensure that its employees are informed that data regarding the redemption of Coupons will be sent by SBB AG to the contract partner (the corporate customer). (e.g. report with data concerning the purchased services, the journey, the person travelling, etc.). In all instances the SBB Data Protection Declaration applies.

Data Protection Declaration Link opens in new window.

5. Delivery and refunds.

Ordered Coupons will usually be supplied to the corporate customer within 2 weeks.

The corporate customer will not be billed for expired or unredeemed Coupons; physical Coupons must be destroyed by the customer.

6. Liability and misuse.

The Parties shall be liable for the conscientious and diligent execution of their services. The parties will only be liable for damages attributable to this agreement in the event of gross negligence or wilful intent. The corporate customer assumes responsibility for any loss, theft or misuse of the Coupons it receives.

7. Prices; terms and conditions.

The prices of the products and services can be found in the respective offer descriptions on the websites of SBB AG. 

8. Payment.

Redeemed Coupons will be charged to the corporate customer via direct debit or invoice every 2 weeks. Redeemed Coupons may be invoiced up to three months after the validity period has expired.

9. Confidentiality.

The parties must ensure that all information that is not in the public domain nor generally accessible is kept confidential. The parties undertake to keep confidential the information, trade secrets, data and documents made known to them during the performance of their services, as well as information received and documents issued. Confidentiality shall be maintained after the contractual agreement has been terminated. This does not affect statutory disclosure obligations.

10. Entry into force and term.

All SBB AG offers are non-binding. A contract between the customer and SBB AG is only deemed to have been concluded when the customer issues an order which is accepted by SBB AG and shall be limited to the confirmed order.

11. Final provisions.

This agreement is subject to Swiss law exclusively. The exclusive place of jurisdiction is Bern.

In order to be drawn up, amended, or supplemented, this agreement and its components require mutual agreement between both parties, either in writing or via correspondence confirmed by the parties.

September 2023

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