You can have your ticket refunded easily online, directly in your profile on sbb.ch/en/business. Refunds are possible before departure for tickets (excluding saver offers and travelcards) that you have purchased as a business customer online at sbb.ch/en/business or via the SBB Mobile app.

Instructions for refunds on sbb.ch/en/business:

1. Click on “Sign in” at the top on the right hand side.
2. Select “Business customers” and log in.
3. Open the “Orders” section in your profile.
4. Click on the ticket you would like to have refunded.
5. Click on the “Refund” button to switch to the refund overview. 
6. The details can be checked again at this point.
7. Click on “Refund” to issue the refund. 

You will receive a confirmation by e-mail. You can view your refund at any time in your profile.

The amount will be credited to the same means of payment used for your purchase.

Please note: A fee (T600.9, 1.4 DeductibleLink opens in new window.) is charged for the refund.

Already partially used your ticket? Or would you like to get a refund for a ticket after the service has departed? Then please complete the refund request form.