Refund request for international tickets (online purchase).

Apply for a refund on international tickets for business travel to Europe by calling the SBB Business Travel Service Centre hotline on 0848 111 456 before departure (Monday to Friday from 8am to 5.30pm).

Please note:

  • The conditions for international travel can be found on the ticket or in the supplementary travel details (when purchasing online).
  • If you would like to call outside opening hours, please contact the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min).

Further content


Business Travel Service Center

Tel. 0848 111 456Link opens in new window.

Local rates

Monday to Friday, from 8am to 5.30pm