Refund request form for tickets for Switzerland.

You can use the following form to request a refund for unused or only partially used tickets purchased for business purposes online or via mobile.

Please note:

Would you like a refund for tickets that you purchased on the SBB Mobile or SBB Mobile Preview app for personal use?

To the form for private customers to refund tickets purchased online/on a mobile Link opens in new window.
Do you use a screen reader? If you have a problem sending the form, you can also contact us by telephone: SBB Contact Center Handicap, tel. 0800 007 102 (toll-free in Switzerland.), every day from 6am to 10.30pm.

Please check the following details:

Contact details.

Refund request form for tickets purchased online or via mobile; due to non-use.

We would like to request a refund for the following unused or partially used tickets.

As soon as we have received your refund request, we will send you a copy of your request by e-mail. If we are able to carry out the refund, this will be shown under “Orders” in the orderer’s SBB profile. Your company’s contract manager will also be able to see the refund in the statistics in SBB Businessmanager. You will not receive any further confirmation.

For any further refunds, please complete a new online form.

Further content