Refund request form for tickets for Switzerland.
You can use the following form to request a refund for unused or only partially used tickets purchased for business purposes online or via mobile.
- Special conditions apply to supersaver tickets and Saver Day Passes (T601.10Link opens in new window. - in German).
- A fee is charged for refunds (T600.9, article 1.4: fee (Selbstbehalt)Link opens in new window. - in German).
- You can include up to three tickets on each refund form.
Would you like a refund for tickets that you purchased on the SBB Mobile or SBB Mobile Preview app for personal use?To the form for private customers to refund tickets purchased online/on a mobile Link opens in new window.
Please check the following details:
When you sign in with your SwissPass login, your contact details will be inserted automatically.
For any further refunds, please complete a new online form.