SBB Business Customers: refund request for travelcards.

Do you want to cancel a travelcard which is no longer needed and have it refunded? Then please send us a refund request.

As soon as we have received your refund request, we will send you a copy of your request by e-mail. If we are able to provide the refund, this will be shown under ‘Orders’ in the travelcard orderer’s SBB profile. Your company’s contract manager will also be able to see the refund in the statistics in SBB Businessmanager. You will not receive any further confirmation.

Please note:

  • If the travelcard that is no longer needed is integrated onto the SwissPass card, you don’t need to return the card. It will remain valid (e.g. for partner services from Mobility, PubliBike, SwitzerlandMobility or for ski passes etc.). The SwissPass card can also be used for other public transport travelcards.
  • Cancellations of GA Travelcards and Half Fare Travelcards at the end of the current travelcard year can be carried out directly in SBB Businessmanager by the contract manager or cost centre manager or their deputies. There must be a notice period of one month.
Go to SBB Businessmanager 

Form steps

Which travelcard would you like to have refunded?

Half Fare Travelcard.

GA Travelcard.

Note.

If you would like to cancel a GA Travelcard that is being used as a basic GA Travelcard and linked to other GA Travelcards (e.g. to a GA Travelcard for Duos or a GA Travelcard Familia, etc.), the other GA Travelcards will also be cancelled – subject to the notice period of one travelcard month to the end of the next travelcard month. If the other person(s) would like to continue to travel with a GA Travelcard, they need to order a new GA Travelcard.

Other travelcard.

Return before the first day of validity.

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Cancellation during the term.

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Exchange.

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Refund due to death.

Select file
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Refund due to inability to travel.

To issue a refund due to inability to travel, we need a medical certificate confirming the person’s inability to travel.

Select file
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Cancellation during the term.

Please note the minimum contract term of six months. Once the minimum contract term has expired, the GA Travelcard can be cancelled at the end of each travelcard month, subject to a notice period of one month.

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Travelcard holder contact details.

Title of travelcard holder

Refund requester contact details.

Title

Further content

SBB AG

Businesstravel Service Center