Refund request form for tickets for Switzerland.

You can use the following form to request a refund for unused or only partially used tickets purchased for business purposes online or via mobile.

Please note:

Would you like a refund for tickets that you purchased on the SBB Mobile or SBB Mobile Preview app for personal use?

To the form for private customers to refund tickets purchased online/on a mobile

For any further refunds, please complete a new online form.

Form steps

What type of ticket do you want to get refunded?

Next steps:

We would like to request a refund for the following unused or partially used tickets. As soon as we have received your refund request, we will send you a copy of your request by e-mail. If we are able to carry out the refund, this will be shown under “Orders” in the orderer’s SBB profile. Your company’s contract manager will also be able to see the refund in the statistics in SBB Businessmanager. You will not receive any further confirmation.

Why do you want a refund on the ticket?

Why would you like a refund for the supersaver ticket?

Further reasons for refund.

Please note that supersaver (Flex) tickets/supersaver tickets/Saver Day Passes can only be refunded for one of the above-mentioned reasons. In the event of a cancellation, rearrangement/postponement or delay of another transport service, such as a flight, long-distance bus service etc., there is no entitlement to a refund or exchange of the saver offer. In these cases, contact the transport company responsible for the problem or your travel insurance company.

Why would you like a refund for the Supersaver Flex Ticket?

Why would you like a refund for the Saver Day Pass/Supersaver Class Upgrade?

Further reasons for refund.

Please note that supersaver (Flex) tickets/supersaver tickets/Saver Day Passes can only be refunded for one of the above-mentioned reasons. In the event of a cancellation, rearrangement/postponement or delay of another transport service, such as a flight, long-distance bus service etc., there is no entitlement to a refund or exchange of the saver offer. In these cases, contact the transport company responsible for the problem or your travel insurance company.

Ticket information.

Note:If you purchased your ticket while logged in, you can have it refunded free of charge online in your profile under ‘Orders’. If you wish to continue with this form, a CHF 10 deductible will be charged.

Ticket information.

Travelcard information.

Select file

Ticket information.

Information about the service disruption/cancellation.

Which service could not be provided?

Please note that we can only refund you the amount if the train crew provided written confirmation.
Welche Leistung konnte nicht erbracht werden?

Confirmation of train crew.

Photograph or scan the confirmation of the train crew and upload it here.
Select file

Ticket information.

Why could the journey not be undertaken?

Documents.

In the event of illness/accident: please upload a medical certificate of incapacity to travel. In the event of death: please upload an evidence.
Select file
My doctor's certificate says ‘unable to travel’. Otherwise, the application for reimbursement cannot be considered. In the event of death: evidence has been uploaded.

Ticket information.

The refund must take place immediately after noticing the input error. You will be charged a CHF 10 deductible.
Your contact details.
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Further content

SBB AG

Businesstravel Service Center