SBB Business Customers: refund request for travelcards.
Want to cancel a travelcard that’s no longer needed and have it refunded? Then please send us an application for a refund.
As soon as we have received your refund request, we will send you a copy of your request by e-mail. If we are able to carry out the refund, this will be shown under “Orders” in the orderer’s SBB profile. Your company’s contract manager will also be able to see the refund in the statistics in SBB Businessmanager. You will not receive any further confirmation.
If you would like to cancel a GA Travelcard that is being used as a basic GA Travelcard and linked to other GA Travelcards (e.g. to a Duo Partner or Familia GA Travelcard, etc.), the GA Plus Travelcards will also be cancelled – subject to the notice period of one travelcard month to the end of the next travelcard month. If the other people with the linked GA Travelcards would like to continue travelling with a GA Travelcard, they can order a new GA Travelcard.
If the travelcard that is no longer needed is integrated onto the SwissPass card, you don’t need to return the card and it will remain valid (e.g. for partner services from Mobility, PubliBike, SwitzerlandMobility or for ski passes etc.). The SwissPass card can also be used for other public transport travelcards.
If you would like to cancel a travelcard that has not yet been integrated onto the SwissPass, please send it to the following address:
SBB Contact Center, Business Travel Service Center, PO Box 176, 3900 Brig
Do you use a screen reader? If you have a problem sending the form, you can also contact us by telephone: SBB Contact Center Handicap, tel. 0800 007 102 (toll-free in Switzerland.), every day from 6am to 10.30pm.
When you sign in with your SwissPass login, your contact details will be inserted automatically.