Travelcard refund requests for business customers.
Want to cancel a travelcard that’s no longer needed and have it refunded?
- If you would like to cancel a GA Travelcard that is being used as a basic GA Travelcard and linked to other GA Travelcards (e.g. to a Duo Partner or Familia GA Travelcard, etc.), the GA Plus Travelcards will also be cancelled – subject to the notice period of one travelcard month to the end of the next travelcard month. If the other people with the linked GA Travelcards would like to continue travelling with a GA Travelcard, they can order a new GA Travelcard.
- If the travelcard that is no longer needed is integrated onto the SwissPass card, you don’t need to return the card and it will remain valid (e.g. for partner services from Mobility, PubliBike, SwitzerlandMobility or for ski passes etc.). The SwissPass card can also be used for other public transport travelcards.
- If you would like to cancel a travelcard that has not yet been integrated onto the SwissPass, please send it to the following address:
SBB Contact Center, Businesstravel, PO Box 176, 3900 Brig