SBB Business Customers: refund request for travelcards.

Want to cancel a travelcard that’s no longer needed and have it refunded? Then please send us an application for a refund.

As soon as we have received your refund request, we will send you a copy of your request by e-mail. If we are able to carry out the refund, this will be shown under “Orders” in the orderer’s SBB profile. Your company’s contract manager will also be able to see the refund in the statistics in SBB Businessmanager. You will not receive any further confirmation.

Do you use a screen reader? If you have a problem sending the form, you can also contact us by telephone: SBB Contact Center Handicap, tel. 0800 007 102 (toll-free in Switzerland.), every day from 6am to 10.30pm.

Form steps

Which travelcard would you like a refund for?

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Refund applicant.
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Contact data for travelcard holder.

Title of travelcard holder

Upload.

As justification for the refund, please upload the purchase confirmation for a new travelcard (as a replacement for the travelcard being cancelled), a doctor’s confirmation of incapacity to travel or a death certificate as a PDF file. If you would like to upload multiple documents, hold the Ctrl key and simultaneously click on the relevant files (maximum of three per form).
Select file

Further content